Time to care
with our SENA People & Tech Platform services
SENA Health empowers medical groups and health systems to achieve their greatest potential by turning time from tether to tailwind. Our front office platform wins back the hours that build patient relationships — and the performance that follows.
HIPAA compliant and SOC 2 Type II certified
Hi, I need to schedule a follow-up with Dr. Chen.
Of course. Dr. Chen has Tuesday at 2:00 PM or Thursday at 10:00 AM. Which works best?
Tuesday at 2 sounds great.
Tasks resolved today
1,247 +18%
Trusted by Leading Health Systems
Why Now
Staff are rationing their time.
Staff Are Rationing Their Time
Front office capacity has been fixed for a decade. Demand, documentation, and payer requirements have not, which means when things get busy, calls go to voicemail, faxes sit in queues, and patients get processed instead of known.
Administrative Time Becomes Relationship Time
When the administrative work runs itself, the hours return to your staff, and your staff return to your patients. Time becomes trust. Trust becomes satisfaction, adherence, and retention. The result is engaged populations that thrive and produce lifetime value.
The Solution
A Managed Front Office.
A front office platform that replaces the patchwork of impersonalized scheduling tools, answering services, fax queues, and overtime shifts with a single operating foundation for the functions where time is lost and relationships are won: access, engagement, and coordination.
Scheduling & Intake
AI handles appointment scheduling, rescheduling, cancellations, and patient intake forms with intelligent calendar optimization.
Prescription Refills
Automated refill requests, pharmacy coordination, and prescription management with full clinical protocol adherence.
Referral Management
End-to-end referral coordination, specialist matching, authorization tracking, and patient follow-up communication.
Intelligent Fax Processing
AI reads, categorizes, and routes incoming faxes. Automatically extracts key information and triggers the appropriate workflows.
IVR & Tele-Triage
Natural language phone interactions for scheduling, symptom assessment, and intelligent call routing—24 hours a day.
Prior Authorizations
Automated prior auth submissions, status tracking, appeals management, and payer communication to reduce denials.
The Difference
Human Judgment at Machine Scale
Most healthcare AI puts a human in the loop to catch what the machine gets wrong. We built it the other way around: trained coordinators support the patient relationship, and AI clears everything standing between them and the patient. Executives seeking an operational foundation to grow their business choose us because we bring the most human empathy to modern technology.
How It Works
Humans, supported by AI.
Every administrative task hits the platform and gets routed, prioritized, and worked in real time. AI agents handle the routine volume across phone, fax, and messaging. Trained healthcare coordinators run the platform and the agents, owning the judgment calls, the exceptions, and the conversations that need a person.
Advanced AI agents handle routine tasks with 99.9% accuracy, while expert human coordinators provide oversight and manage complex edge cases. The perfect balance of scale and quality—technology that amplifies people, not replaces them.
Never miss a patient call, fax, or administrative task—even after hours, weekends, and holidays. Your operations run continuously without adding night shifts or overtime costs. Patients receive responses within minutes, not the next business day.
Average 50% reduction in front office costs with a 9.7/10 patient satisfaction rating. See concrete results within 30 days of deployment across scheduling, intake, and administrative workflows. No lengthy onboarding, no disruption to existing staff.
AI reads, categorizes, and routes incoming faxes automatically. Referrals, prior authorizations, lab results—every document is extracted, classified, and dropped into the right workflow within seconds, with zero manual handling required.
SENA connects directly to your existing EHR and practice management systems. Scheduling, intake data, referral statuses, and refill requests all flow back into your systems automatically—keeping your records clean and current.
The Proof
Relationships fuel growth.
Groups running SENA demonstrate stronger patient relationships and better healthcare outcomes.
De-Risking
Supercharge Your Staff
SENA connects directly to your existing EHR and practice management systems. No rip-and-replace, no parallel workflow, no retraining your staff on someone else's software. Scheduling, intake, referral, and refill data flow back automatically, so records stay clean, and reporting stays true.
- No rip-and-replace of your existing systems.
- No parallel workflow for your team to maintain.
- No retraining your staff on someone else's software.
Get Started
Do You Have Time to Care?
Schedule a 30-minute demo and discover where the hours go today, what SENA gives back, and where your team could go with that time.
Request a Demo
See the platform in action with a personalized walkthrough tailored to your operations and workflow.
Schedule DemoDownload Case Study
Read how Cooper University Healthcare reduced front office costs by 48% in just six months.
Get Case StudyTalk to Sales
Speak with our enterprise team about your specific operational needs, goals, and timeline.
Contact Sales